Refund Policy

Last updated: January 2025

GetClarityX provides 50 free credits to every user — enough for 5 complete sessions — before any payment is required. We strongly encourage all users to experience the service fully on the free tier before choosing to upgrade.

1. Free Tier — Try Before You Pay

Every new user receives 50 free credits upon visiting GetClarityX. Each clarity session uses 10 credits, giving you 5 complete sessions at absolutely no cost. This free tier is provided specifically so you can evaluate the quality and value of the service before making any payment decision.

2. All Payments Are Non-Refundable

⚠️ All payments made on GetClarityX are final and non-refundable. By completing a payment, you acknowledge that you have already experienced the service through the free tier and are making an informed purchase decision.

This policy applies to all plans — Daily (₹49), Weekly (₹199), and Monthly (₹499). We do not offer refunds on the basis of dissatisfaction, change of mind, unused credits, or partial use of a subscription period.

3. Exception — Technical Failure Only

A refund may be considered only in the following specific circumstance:

Your payment was successfully deducted by Razorpay but your plan was not activated due to a verified technical error on our end

In this case, contact us within 48 hours with your Razorpay payment ID and we will investigate and resolve within 5–7 business days.

4. No Refund Scenarios

Refunds will NOT be issued for any of the following reasons:

Change of mind after payment
Dissatisfaction with AI-generated guidance
Unused credits or sessions within a paid plan
Accidental purchase (please review your plan before confirming payment)
Claiming the service did not meet expectations (the free tier exists for evaluation)
Internet connectivity issues on the user's side

5. Acknowledgement at Payment

Before completing any payment on GetClarityX, users are required to check a confirmation box acknowledging that they have read and agree to this Refund Policy, our Terms of Use, and Privacy Policy. Payment cannot be processed without this acknowledgement. This constitutes a legally binding agreement.

6. Contact for Technical Issues

For genuine technical failure refund requests only:

Email: hello@getclarityx.com
Include your registered email and Razorpay payment ID
Subject line: "Technical Failure Refund Request"
We respond within 48 working hours